Freesupercharging

1. Return Window

• You may return most items within 30 days of delivery for a refund or exchange.
• For customers in the European Union (EU), Iceland, Norway, and Liechtenstein: You have a statutory right of withdrawal of 14 calendar days from the day you (or a third party designated by you) receive the goods. This is a minimum legal requirement — we extend it to 30 days for your convenience where possible.

2. Eligibility for Returns

• Items must be unused, in original condition, with all original packaging, accessories, manuals, and tags intact.
• Electronics (including chargers, batteries, devices with built-in batteries, etc.) must be returned in new, unopened condition unless defective or damaged upon receipt. Opened electronics may be subject to inspection and a restocking fee (up to 15–25%) if returned for change-of-mind reasons.
• Non-returnable items (for hygiene, safety, or legal reasons):Personalized or custom-made productsSealed software, digital downloads, or consumables once unsealedItems marked as "final sale" or "non-returnable" at checkout

3. Defective, Damaged, or Wrong Items

• If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos and details.
• We will provide a prepaid return label (where available) or full refund/exchange at no cost to you.

4. Return Process

1. Contact our support team via email or our returns portal to request a return (include order number and reason).
2. We will issue a Return Merchandise Authorization (RMA) number if approved.
3. Pack the item securely in its original packaging and include the RMA number.
4. Ship the item back using a trackable service (we recommend insured shipping for high-value items).

5. Return Shipping & Costs

• Domestic returns (your country): We offer free return shipping for defective/damaged items. For change-of-mind returns, you are responsible for return shipping costs.
• International returns: Return shipping is at the customer's expense (international shipping can be expensive). We do not cover return shipping or customs duties/taxes for change-of-mind returns. We recommend using your local postal service or a courier with tracking.
• We may offer a refund without return for low-value items or very distant locations if return shipping exceeds the item's value (case-by-case decision).
• All customs duties, import taxes, and brokerage fees for international returns are the customer's responsibility.

6. Refunds

• Refunds are processed to the original payment method within 7–14 business days after we receive and inspect the returned item.
• Original shipping fees are non-refundable unless the return is due to our error (defective, wrong item, etc.).
• For international orders: Any import duties/taxes paid by you at delivery are not refundable.

7. Exchanges

• We happily offer exchanges for size, color, or model (subject to stock availability).
• Exchanges follow the same process as returns.

8. Important Notes for International Customers

• Return policies may vary slightly by region due to local consumer protection laws (e.g., mandatory 14-day withdrawal in the EU).
• Long international shipping times may reduce the effective return window — we recommend inspecting your order immediately upon arrival.
• We comply with applicable consumer laws in the regions we ship to. If your local law provides stronger protections, those apply.